NTRX
cam
SUPPORT
Help And Contact
Support for the NTRX iOS app.
Contact Information
NTRX app support contact: [email protected].
Use this address for app issues, purchase questions, restore requests, general feedback, and feature requests.
Support Topics
- Problems with purchases or Restore Purchases
- Questions about NTRX Pro access
- Bug reports and effect issues
- Device compatibility or performance questions
Purchase And Access
Free users can explore the app and preview effects. Some capture or export features require an active NTRX Pro purchase or a lifetime unlock.
If a purchase does not unlock correctly, use Restore Purchases in the app and contact support if the issue continues.
Device Heat Notice
Some effects use intensive on-device processing, including LiDAR, depth rendering, segmentation, and realtime GPU effects.
If the device becomes hot, stop recording and let the phone cool down before continuing.